To accommodate my clients’ preferred communication styles, I use phone, email and text for day-to-day communication, however happy to use any platform like Slack or WhatsApp. For video calls and meetings, I primarily use Zoom or Microsoft Teams but also have the capacity to use an alternative if the client has a heavy preference.
I do not communicate with clients about the work I do for them via social media, DMs or otherwise. These days, there are an almost infinite number of communication channels and if they are not limited, takes up more time to constantly switch between channels (not good for anyone’s productivity) and increases the chances of something being missed.
My clients also get the choice of accessing a dedicated client portal that houses all of their important documents (e.g. contract and invoices) in one easy-to-access place.
Please be aware I do not offer an “on-demand” service, which means you cannot have instant access to me at all times (exceptions can be made over short periods, such as if we are in the middle of a launch). While I will always try and “jump” whenever my clients need something last minute, I look to work with clients where “rush” jobs will be by exception only and not the status-quo. This helps me plan my work efficiently and allows me to serve my clients in the best way possible.